What’ ersus the next step for virtual agents?
Customer engagement platform seven thinks it’ s i9000 recognizing when the customer is furious, so it can offer a few words associated with consolation — and then pass the particular conversation on to a human realtor.
The company is launching this week that its AIVA digital agent, released in the spring associated with 2017, now has “ psychological intelligence. ” While the San Jose, California-based firm says this is the initial virtual agent to have such a feeling, there are other agents that understand purpose, such as ones built on the PullString platform.
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