[24]7 launches ‘emotional intelligence’ because of its virtual agent

What’ ersus the next step for virtual agents?

Customer engagement platform [24]seven thinks it’ s i9000 recognizing when the customer is furious, so it can offer a few words associated with consolation — and then pass the particular conversation on to a human realtor.

The company is launching this week that its AIVA digital agent, released in the spring associated with 2017, now has “ psychological intelligence. ” While the San Jose, California-based firm says this is the initial virtual agent to have such a feeling, there are other agents that understand purpose, such as ones built on the PullString platform.

[Read the full article on MarTech Today.]


About The Author

Craig Levine covers marketing technology just for Third Door Media. Previously, this individual covered this space as a Mature Writer for VentureBeat, and he offers written about these and other tech topics for such publications as CMSWire and NewsFactor. He founded plus led the web site/unit at PBS station Thirteen/WNET; worked as an on-line Senior Producer/writer for Viacom; developed successful interactive game, PLAY THIS BY EAR: The First CD Sport; founded and led an independent movie showcase, CENTER SCREEN, based with Harvard and M. I. Capital t.; and served over five yrs as a consultant to the M. I actually. T. Media Lab. You can find your pet at LinkedIn, and on Twitter from xBarryLevine.

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