Some of us keep in mind a time when devices were not in a position to respond to what you said verbally, even though that now seems a long time ago.
Behind all these suddenly loquacious machines, of course , are smart analytics that translate speech into textual content, text into intent and purpose into appropriate responses.
To sort out these new tools, Forrester has released its first assessment, “ The Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018 ” (fee required). The research firm mentioned that it has issued two prior reports on the topic, although this is actually the first New Wave vendor assessment. (The company’ s New Influx reports evaluate emerging tech, when compared to traditional tech covered in its conventional Wave reports. )
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