Enhancing the customer experience means getting lookup right

The function of search is expanding plus diversifying at an accelerating pace. Within the age of assistance, search is all over the place and embedded within a range of house devices and smartphones. You can search from more areas than ever before, through tone of voice, image or text.

A report by Brightedge (my company) reveals that 57 percent of most website traffic is mobile and twenty percent of mobile queries are usually voice-activated. These trends look started become even further embedded over time. At the same time, search is moving beyond the standard web and will soon incorporate increased reality, alongside existing elements such as podcasts and videos.

This has made search more complex intended for marketers, but its significance is growing, as well, as is evidenced by reports becoming published.

More than ninety percent of consumers report they use lookup at every stage of their customer lifecycle, a statistic that highlights exactly how wide-ranging a modern search strategy must be.

A different Brightedge report shows that 51% of all website traffic comes from organic search, plus according to Forrester Research, 72 % of businesses report that enhancing the customer experience is their main concern.

Put simply, improving the client experience means getting search correct. As empowered consumers become more proficient and demanding, the emphasis is positioned squarely on marketers to deliver encounters that perform — at every phase of the purchase cycle.

The tips below will help online marketers deliver great experiences for their clients across all search touch factors.

Be discoverable  

Today’ s consumer has a reduced interest span and access to an unparalleled trove of information at their convenience. With a simple search, they can discover whether a brand’ s marketing promise becomes reality when the method purchased.

Unsurprisingly, people are taking advantage of this opportunity: On average, these people seek out 10. 4 pieces of details before making a purchase. Furthermore, based on a BrightLocal study, 88 % of consumers rely on online reviews just as much as a personal recommendation, so these opinions really do count when it comes to making industrial decisions.

According to

[ Read the full article on Search Engine Land .]


Opinions portrayed in this article are those of the guest writer and not necessarily Marketing Land. Employees authors are listed here .


About The Author

Rick Yu is the founder and TOP DOG of BrightEdge , the leading enterprise content efficiency and SEO Platform. He mixes in-depth expertise in developing plus marketing large on-demand software systems with hands-on experience in innovative digital, content and SEO methods

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